When an incident occurs, it’s not always readily apparent why it happened or what caused it in the first place. Troubleshooting a production incident shares many similarities with how a medical professional might approach a patient’s diagnosis. They look at the symptoms, they run tests, and they reach a diagnosis by drawing on our experience, the experience of others, and sometimes even relying on the process of elimination.
Explore some of the different situations that can result in a production incident, and learn how you can uncover these situations using Mezmo.